Frequently Asked Questions

We’re getting emails every day with questions about mobility scooters, power wheelchairs and our business - while we do appreciate them, the team thought it would be a great idea to write down the most frequently asked questions and answer them here!

How fast do you ship the orders?

Usually within 1-2 business days unless the item is on pre-order or out of stock in which case you'll receive an email within 1 business day to notify you about your options.

When will I receive the tracking number for my order?

As soon as your package ships out.
You'll also receive updates for when your order has shipped and when it is due to arrive, and when it is out for delivery, so you can be ready to receive it.
You'll also get a notification if there is any delay with your shipment so you know ahead of time what is going on.

How long will it take for my order to arrive?

Usually between 2-10 business days depending on your location.
If your item is a special order or on backorder, it may take longer - in this case you'll receive an email within 1 business day to notify you about your options.

Which courier will deliver my package?

We ship via UPS, FedEx, USPS, and select LTL freight companies.
It usually depends on the size of your package and the destination.

If I'm looking for something that you don't carry on your website, can I special order it?

Yes! Please contact us by phone, chat or email to inquire about the price and to place
your order.

Can I place my order over the phone?

Yes!
We are available at 866-960-8616 on weekdays from 9am to 5pm.
Alternatively, you can use the chat or email us at info@urban-ebikes.com

Do you offer financing?

Yes, we do!
Please check below for details.

Where are you located?

We are based in Brooklyn, New York but we have warehouses all over the country!

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