ComfyGo MS-9000 Foldable Electric Mobility Scooter

SPECIFICATION

• Material: Aluminum All
• Unfolded Dimensions: 38″ x 18.5″ x 36″
• Folded Dimensions: 27″ x 18.5″ x 14″
• Box Dimensions: 22″ x 17.5″ x 32″
• Color: Black & Orange
• Net Weight: 48 lbs
• Shipping Weight: 60 lbs
• Seat height 22″ from ground
• Range: Up to 12 Miles*
• Max Speed: 4 mph
• Max Loading Weight: 265 lbs
• Ground Clearance: 1.6″
• Motor Power 180W x 2
• Front-wheel size 6.5″ Puncture free
• Rear-wheel size 7.5″ Puncture free
• Lithium Battery: 24V 10Ah
• Charging Time: 4-6 hours
• Turning radius: 4 feet
• Maximum Climbing Grade: 6 ± 1 degrees
• Trench crossing ability 1.6″
• Drive system S-drive 45 A, PG
• Braking system Intelligent, Regenerative, and Electromagnetic.
• The speed is adjustable, and the handlebars are equipped with a speed adjusting switch. According to different people, different driving speeds are suitable for the elderly, young people, office workers, outdoor leisure, and so on.
• Comfortable and lightweight, standard onboard and indoor charging, foldable double seats, with a maximum load of 265 lbs.
• Weight: 60 lbs
• Dimensions: 32 × 18 × 22 in

Order Confirmation:

We understand that getting your items quickly is important to you, so we make every effort to process your order as soon as possible.

As soon as you place your order, you will receive an order confirmation email.  This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via email.  If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

Order Shipment:

If your order is stock and we process the charges to your credit card, it will ship within five business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at info@mobilityshoponline.com

Shipping Times:

We provide ground shipping  to the lower 48 states. Orders to AK & HI are shipped by AIR at additional cost.  You may contact us at info@mobilityshoponline.com to obtain rates for those shipments. 

Shipping to the lower 48 states usually takes between 3 to 5 business days but you should allow 3 to 10 business days depending on the carrier we use (FedEx, UPS and/or USPS) and delivery location.

Damages:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.  If your item(s) do arrive damaged, please send photos to info@mobilityshoponline.com and we will process an insurance claim on your behalf.

Cancellations & Refunds:

All orders cancelled after 24 hours are subject to a $20 administration fee, whether or not your order has shipped.  If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.

Returns:

Returns are subject to suppliers' return policy (7-30 days depending on the manufacturers). Information about returns can be found on each product page or email us at info@mobilityshoponline.com.

REFUND POLICY

For any reason, if you’re not satisfied with your order, please contact us at info@comfygomibility.com within 15 days of your purchase. We will issue a return ticket and give you full instructions on how to return the item(s). Also buyers responsible for shipping cost and returning the item(s) in new and unused condition. We’ll issue a refund to your method of payment within two days after we receive the item(s). There will be %25 restock fee. There is no refund after 15 days or if the product is in used condition.

WARRANTY

All new products have a limited warranty. All batteries have a six-month warranty. Spare parts have a one-year warranty. Frames have a three-years warranty.

Limited Warranty

• Our goal is to ensure that you are delighted with your purchase.
• According to our warranty agreement, all new products have a limited warranty. All batteries have a six month warranty. Spare parts have a one year warranty. The limited warranty does not include: labor or device failure due to the owner’s misuse or negligence, non-durable components and components subject to normal wear and tear that need replacement from time to time (for example rubber materials, accessories, wheels or brakes, and plastic parts). All warranty claims require proof of purchase and the serial number.

Note that your warranty does not cover these conditions:

• Functional problems: Issues related to normal use and aging such as surface coating and plating, or natural fading of resins
• Replacement of consumable materials due to wear and tear, such as tires, fuses, plastic parts, glass parts, lubricants etc. 
• Fees for Inspection, adjustment, adding oil, cleaning, etc.
• Fees for service and maintenance performed by dealers as specified by our factory / company.
• Maintenance costs at any unauthorized service centers
• If you fail to regularly check any issues as specified in the user manual
• Improper or wrong maintenance on the product
• If unauthorized maintenance has been performed on the product
• Operating the product differently than what is described in our manual or if you overload the wheelchair
• Any unauthorized modifications to the wheelchair
• External factors such as: soot, pharmaceuticals, bird droppings, acid rain, flying stone, metal powder, etc.
• Natural disasters such as: typhoons, floods, fires, earthquakes etc. that damage the product.

Protect the Environment

• Please do not dispose of this wheelchair or any of its components or batteries. Instead, please return them to our service center or follow your local disposal regulation.

PRICE MATCH GUARANTEE

We work very hard to ensure that we offer the absolute best prices online.  If you find another online store that offers a lower price than us within three months of your purchase date please let us know and we will refund your original payment for the difference.  We want you to feel confident that you are getting the absolute best price for the product you are ordering.  If you find that our own website has a lower price for the same item you have ordered within three months of your purchase date will refund the difference as well.

To request your partial refund simply e-mail us a link to the same product on our website, or on our competitors website within three months from the date of your order and we will process the credit accordingly.

Our 100% Price Guarantee has some limitations:

• You must purchase the item from our website before requesting your Price Match Guarantee
• Promotions such as rebates and buy one, get one free offers are not eligible
• The item must be in stock on the competitors website
• The competitor must be an online store, they may not have a retail location
• The website can not be a discounter or auction website (ie; eBay, overstock, etc..)
• The competitor must be an Authorized Retailer of the product in question
• The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax
• This Price Match Policy is not Applicable during the holiday season from November 15th - January 3rd.