ComfyGo Phoenix Carbon Fiber LightWeight Electric Wheelchair
Fast & Free Shipping
Fast & Free Shipping
Shipping is FREE on all our products.
As soon as we receive your order, we’ll start processing it immediately which usually takes 1-3 business days.
Shipping usually takes between 3-7 business days depending on the carrier and your location.
As soon as your order is shipped, we'll send you an email containing your tracking number.
We ship only within the US and use various shipping providers (UPS, FedEx, DHL, USPS, etc.)
Returns are subject to suppliers' return policy (7-90 days depending on the manufacturer)
Specific information about each product return can be found on product page.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If eligible for return, we’ll send you a prepaid return label and arrange a pickup.
Price Match Guarantee
Price Match Guarantee
At Urban E Bikes we work very hard to ensure that we offer the absolute best prices online.
If you find another online store that offers a lower price than us within 14 days of your purchase date please let us know and we will refund your original payment method for the difference.
We want you to feel confident that you are getting the absolute best price for the product you are ordering.
We've partnered with Klarna to offer you a simple, risk-free way to finance your e-bike purchase! Klarna provides payment solutions for 60 million customers across 100,000 merchants in 14 countries.
They offer an option with 0% interest if you pay within 6 or 12 months (depending on the total price).
You can place your order today and then pay in easy monthly installments later.
ComfyGo Phoenix Carbon Fiber LightWeight Electric Wheelchair
Made from CARBON FIBER, Only 40 lb.
Airline, Cruise & FDA Approved, Up to 15+ miles range.
Seat Area Width: 20 inches / 508 mm
Seat Area Depth: 17 inches / 430 mm
Seat Height: 19 inches / 482 mm
Armrest Height: 9 inches / 230 mm
Backrest Height: 20 inches / 508 mm
Max Loading Weight: 265 lbs. / 120 kg
Overall Product Dimensions: Length: 40.5 inches / 1032 mm Width: 24.5 inches / 533 mm Height: 37 inches / 940 mm
Folded Product Dimensions; Length: 24.5 inches / 633 mm Width: 15.5 inches / 400 mm Height: 34.5 inches / 876 mm
Net Weight without Battery: 40 lbs. / 18.2 kg
Net Weight with Battery: 47 lbs. / 21.3 kg
Battery Weight: 7 lbs. / 3.2 kg
Battery Charge: AC 100-240V, 50Hz,1.5-5A
Battery Charge Time: 6 to 8 hours
Battery Type: 2 * 6AH lithium ion batteries
Airline / Cruise Approved: Yes
Range: Up to 15+ miles / 24 km
Max Speed: 4 mph / 6 km h
Front Wheels: 7 inches / 178 mm solid tire
Rear Wheel: 8 inches / 200 mm solid tire
Motor : 2 * 180W Brushless motors (total 360W)
Climbing Angle Max Degrees: 6
Degree of Protection: IPx3
Turning Radius: ≤ 33 inches / 838 mm
Folding: Manual folding
Adjustable Height Backrest: No
Raisable Armrests: Yes
Headrest: Optional – Additional Cost
Cupholder: Optional – Additional Cost
Phone Holder: Optional – Additional Cost
Headlight / USB Charger: Optional – Additional Cost
Tire Pump: Optional – Additional Cost
Wireless Remote Control: No
Frame Color Option: Space Gray
Cushion Color Options: Standard
Packaging Dimensions: Length: 30 inches / 762 mm Width: 17.5 inches / 445 mm Height: 32 inches / 812 mm
Packaging Weight: 59 lbs. / 26 kg
We understand that getting your items quickly is important to you, so we make every effort to process your order as soon as possible.
As soon as you place your order, you will receive an order confirmation email. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via email. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.
If your order is stock and we process the charges to your credit card, it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at firstname.lastname@example.org
We provide ground shipping to the lower 48 states. Orders to AK & HI are shipped by AIR at additional cost. You may contact us at email@example.com to obtain rates for those shipments.
Shipping to the lower 48 states usually takes between 3 to 5 business days but you should allow 3 to 10 business days depending on the carrier we use (FedEx, UPS and/or USPS) and delivery location.
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrive damaged, please send photos to firstname.lastname@example.org and we will process an insurance claim on your behalf.
Cancellations & Refunds:
All orders cancelled after 24 hours are subject to a $20 administration fee, whether or not your order has shipped. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.
Refunds, returns, and exchanges
- We accept returns up to thirty (30) days after delivery if the item is unused and in its original condition. We will refund the total order amount minus the shipping costs and restocking fees for the return.
- If your order arrives damaged, please email us as soon as possible at email@example.com with your order number and a photo of the item’s condition. We will review and resolve these issues on a case-by-case basis and try our best to work towards a satisfactory resolution.
- Damaged items must be marked “DAMAGED” on the bill of lading for truck shipments or the courier manifest for small packages. Within seven (7) days of the original receipt, the customer will inspect damaged items and have an RMA issued to report the damage. ComfyGO INC shall notify the shipper to arrange an inspection and pickup of the shipping damage, process a replacement order billed to your account, and issue a credit based on the findings of the courier. Credit cannot be issued for shipping damage if ComfyGO, INC is notified to issue an RMA after seven (7) days of original receipt.
- Original packaging must be included (manufacturer’s box, Styrofoam, plastic bags, packing material, etc.) The original, undamaged UPC barcode must also be included. Do not cut out the UPC or the Seal until you have examined and tested the product to your satisfaction. Removal of the UPC or the Seal voids any possible return regardless of RMA or credit request status.
- The return must be complete and include all accessories (transformers, antennas, remote controls, batteries, software disks, power cable, etc.) and manufacturer documentation (manuals, warranty cards, registration information, etc.)
- If your returned product does not match all applicable criteria listed in this policy, it will be rejected by our Return Warehouse and returned to you at your expense. Consequently, your RMA will be nullified, and any credit request will be denied, replacement orders will not be made, and you will be charged for all shipping costs. By requesting an RMA and shipping a return in violation of this policy, you hereby agree to accept our product shipped back to you and pay all shipping costs to and from our Return Warehouse. Our arrangements with our suppliers and manufacturers do not permit any exceptions.
- Used items are not eligible for return and are covered under their respective warranties.
- For items under warranty, ComfyGO, INC. reserves the right to send a free replacement part. A complete serial number or order number is required for certification.
- Unused items in marketable condition and returned due to a ComfyGO, INC. error must be shipped within seven (7) days and include an RMA.
- All new products come with a limited warranty. All batteries have six months (6) of warranty. Spare parts have one year of warranty. The limited warranty does not cover labor or device failure due to owner misuse or negligence, nor does it extend to non-durable components, such as rubber materials, accessories, wheels or brakes, and plastic parts, which are subject to normal wear and need periodic replacement. Proof of purchase and serial number is required for all warranty claims.
- ComfyGO, INC. is not responsible for any damage or loss of packages due to a returned item. ComfyGO, INC. shall review and inspect all returned items within three (3) business days of receipt. Notice shall be provided to customers for items not deemed covered under warranty. Customers shall be required to authorize the return within fourteen (14) days of notice, or the item shall be discarded.
All new products have a limited warranty. All batteries have a six-month warranty. Spare parts have a one-year warranty. Frames have a three-years warranty.
Our goal is to ensure that you are delighted with your purchase.
According to our warranty agreement, all new products have a limited warranty. All batteries have a six month warranty. Spare parts have a one year warranty. The limited warranty does not include: labor or device failure due to the owner’s misuse or negligence, non-durable components and components subject to normal wear and tear that need replacement from time to time (for example rubber materials, accessories, wheels or brakes, and plastic parts). All warranty claims require proof of purchase and the serial number.
Note that your warranty does not cover these conditions:
Functional problems: Issues related to normal use and aging such as surface coating and plating, or natural fading of resins
Replacement of consumable materials due to wear and tear, such as tires, fuses, plastic parts, glass parts, lubricants etc.
Fees for Inspection, adjustment, adding oil, cleaning, etc.
Fees for service and maintenance performed by dealers as specified by our factory / company.
Maintenance costs at any unauthorized service centers
If you fail to regularly check any issues as specified in the user manual
Improper or wrong maintenance on the product
If unauthorized maintenance has been performed on the product
Operating the product differently than what is described in our manual or if you overload the wheelchair
Any unauthorized modifications to the wheelchair
External factors such as: soot, pharmaceuticals, bird droppings, acid rain, flying stone, metal powder, etc.
Natural disasters such as: typhoons, floods, fires, earthquakes etc. that damage the product.
Protect the Environment
Please do not dispose of this wheelchair or any of its components or batteries. Instead, please return them to our service center or follow your local disposal regulation.
PRICE MATCH GUARANTEE
We work very hard to ensure that we offer the absolute best prices online. If you find another online store that offers a lower price than us within three months of your purchase date please let us know and we will refund your original payment for the difference. We want you to feel confident that you are getting the absolute best price for the product you are ordering. If you find that our own website has a lower price for the same item you have ordered within three months of your purchase date will refund the difference as well.
To request your partial refund simply e-mail us a link to the same product on our website, or on our competitors website within three months from the date of your order and we will process the credit accordingly.
Our 100% Price Guarantee has some limitations:
You must purchase the item from our website before requesting your Price Match Guarantee
Promotions such as rebates and buy one, get one free offers are not eligible
The item must be in stock on the competitors website
The competitor must be an online store, they may not have a retail location
The website can not be a discounter or auction website (ie; eBay, overstock, etc..)
The competitor must be an Authorized Retailer of the product in question
The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax
This Price Match Policy is not Applicable during the holiday season from November 15th - January 3rd.
Guaranteed Safe Checkout
Estimated Delivery: 3 - 8 days
Best Customer Experience
We want to offer the Best Customer Experience possible , therefore we work only with High-Quality brands that make the best products.
We have a team of expert customer service representatives to assist you.
Still not sure?
If you need help choosing the perfect mobility scooter, power wheelchair or have any other questions, please check our FAQ section below or reach out to us via email firstname.lastname@example.org or call toll-free: (888) 909 5522
Frequently Asked Questions
How fast do you ship the orders?
Usually within 1-2 business days unless the item is on pre-order or out of stock in which case you'll receive an email within 1 business day to notify you about your options.
When will I receive the tracking number for my order?
As soon as your package ships out.
You'll also receive updates for when your order has shipped and when it is due to arrive, and when it is out for delivery, so you can be ready to receive it.
You'll also get a notification if there is any delay with your shipment so you know ahead of time what is going on.
How long will it take for my order to arrive?
Usually between 2-10 business days depending on your location.
If your item is a special order or on backorder, it may take longer - in this case you'll receive an email within 1 business day to notify you about your options.
Which courier will deliver my package?
We ship via UPS, FedEx, USPS, and select LTL freight companies.
It usually depends on the size of your package and the destination.
If I'm looking for something that you don't carry on your website, can I special order it?
Yes! Please contact us by phone, chat or email to inquire about the price and to place
Can I place my order over the phone?
We are available at 888-909-5522 on weekdays from 9am to 5pm.
Alternatively, you can use the chat or email us at email@example.com
Do you offer financing?
Yes, we do!
We offer Klarna financing.
Where are you located?
We are based in Brooklyn, New York but we have warehouses all over the country!
Customer support is very helpful and eager to resolve any issue, had a problem with the rear left tire and this shop sent a replacement as soon as I called them. It works in all terrains without any problems, amazing electric wheelchair!
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