Estimated Arrival: Between Dec 10 and Dec 20.
Shipping & Returns: FREE Shipping & EASY Returns!
The EW-M31 is the fastest longest-range indoor/outdoor compact power chair on the market today! It is equipped with a fully adjustable 18.5” wide swivel captain’s seat and adjustable headrest.
This power chair is perfect for navigating narrow hallways and doorways, or taking a stroll outdoors. With 10” drive wheels, flat-free tires and a top speed of 4 mph, it will get you where you need to go!
- Top Speed: 4 mph
- Drive Range: 15.2 miles
- Weight Capacity: 300 lbs.
- Seat Type: 18.5” Swivel Captain Seat with Adjustable Headrest & Seat Height
- Turning Radius: 31”
- Top Speed: 4 mph
Swing-Away joystick: Yes Lap Belt: Yes Variable Speed Dial: Yes Turning Radius: 31” Optional Left or Right Hand Joystick: Yes Brake: Electro-Mechanical Top Speed: 4 mph Self-Diagnostic Warning Lights: Yes Battery Charge Distance: 15.2 miles Drive Type: 2 Motor Rear-Wheel Drive Grade Climbable: 8 degree Footplate: Large flip-up Footplate Adjustable Footplate: Yes, You can change the footplate vertically or horizontally Ground Clearance: 2.4” Seat Type: 18.5” Swivel Captain Seat with Adjustable Headrest & Seat Height Adjustable seatback Yes Adjustable Armrest: Yes, width adjustable Rear bag storage Yes Removable Seat: Yes Seat Width: 18.5” Seat Depth: 17” Seat to Floor Height: 21” Overall Width: 24” Overall Length: 37.5” Overall Height: 40” Electric Horn: Yes Battery Gauge: Yes Free Wheel Levers: Yes Joystick Options: Right or Left Extendable Joystick Adjustment: Yes Battery: (2) 12V 36AH Battery Included: Yes Battery Charger Type: Off Board 3A Rear Wheels Size: 10” Front Wheels Size: 7” Solid Flat Free Wheels: Yes Base Product Weight: 176.8 lbs. Anti-Tip Wheels: Yes Rear & Side Reflectors: Yes Weight Capacity: 300 lbs.
Most items on our site are “In Stock” and ready to ship. Some items may be either temporarily out-of-stock or are not available for shipment until a specific release date, or require extra time for assembly or other adjustments. For more information, please read the details below.
Most orders for In-Stock items begin the order process as soon as your online purchase is completed. Your In-Stock item will be shipped once the item is located in stock, your payment is approved, and the receiving address is verified. You will not be charged for any item until it is shipped to you.
For example, if you order an In-Stock item on Monday that leaves the warehouse in 1-2 full business days, it will leave the warehouse by end-of-day Wednesday. During checkout, you will get to select a shipping method and see the total time it takes for the item to leave the warehouse and ship to its destination. Please note that business days are Monday-Friday, excluding federal holidays within the United States.
Depending on the item(s) you purchase on our site and the location to which the items will be delivered, different shipping methods may be available.
Standard Ground Shipping, (3-5 business days)
Most items may be shipped to the 48 contiguous United States via UPS or FEDEX Standard Ground service. You can expect your order to arrive within 3-5 full business days. Business days are Monday-Friday, excluding federal holidays within the United States.
Damaged or Defective Items
If you receive a damaged or defective item, contact our Customer Service Department within 3 days of delivery at firstname.lastname@example.org . Please be prepared to supply the order number and item number from your original confirmation e-mail, as well as your e-mail address and phone number. ELECTRIC WHEELS will make every reasonable effort to assist you by either providing replacement parts or technical assistance to solve the problem.
SHIPPING CHARGES INCLUDED IN THE PURCHASE PRICE OF THE MERCHANDISE ARE NON-REFUNDABLE.
CUSTOMER IS RESPONSIBLE FOR RETURNING MERCHANDISE AT THEIR OWN EXPENSE IMPORTANT
Credit or Refund
You can expect a credit or refund, less a 20% restocking and handling fee, in the same form of payment originally used for purchase within 30 days of our receiving your returned product back complete and in good and unused condition. You will be refunded the purchase price, EXCLUDING the shipping cost and a 20% restocking fee.
Orders cancelled after the item has shipped are subject to all standard return policies. You must accept delivery, obtain an RA Number and ship the item back to the correct address. If delivery of an item is refused, return shipping costs are deducted from the issued credit and a 20% restocking fee will apply.
Standard Return Shipping
Pack the item(s) securely in the original product packaging, if possible. Please include all paperwork, parts, and accessories. All products must be returned in good condition, to ensure a credit.
Complete the return reason questionnaire and include it in the return package.
Before sending your return shipment, please remove all extra labels from the outside of the package.
Send the return package to the following address:
750 E. Covey Lane, Suite 135
Phoenix, AZ 85024
All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
It is recommended that you use UPS whenever possible for your return. Retain the return Tracking Number to monitor delivery status.
To receive a refund or credit, items must be returned within 10 days of original shipment date.
Credit for gift returns will be issued to the original purchaser.
To contact our Customer Service Department, please email email@example.com .
Returning an Oversized Item
Items are considered to be oversized if they are heavier than 30 pounds. You will not be refunded shipping charges under any circumstances on Oversized Items that are returned . Please be aware that shipping charges can be quite expensive for Oversized Items. Follow these steps to return an Oversized Item:
If you have assembled the product, dissemble it before shipment using the original protective packaging materials.
Package the disassembled item(s) securely in original product packaging, whenever possible. Please include all paperwork, parts, and accessories. All products must be returned in good condition, to insure a refund or credit.
Complete the return reason questionnaire that was included with your packing slip. Remove the mailing label portion and include the remainder of the slip in the return package.
Contact a Customer Service Specialist at firstname.lastname@example.org for instructions on arranging a freight delivery pickup for your items. Please have your customer ID number located on your packing list available when you call.
You must be present at the location and time of pickup. All packaged item(s) must be at the front door for the freight driver.
To receive a refund or credit, items must be returned within 15 days of original shipment date.
Credit for gift returns will be issued to the original purchaser.
IMPORTANT If there is significant visible damage to the carton upon receipt, request that the driver note the damage and request a claim be filed with the carrier for damage. You should also immediately contact ELECTRIC WHEELS Customer Service representative at email@example.com
Models: EW-27, EW-36, EW-38, EW-54 & EW-72
Three Year Limited Warranty
Three (3) years from the date of purchase on all structural frame components; Seat post and frame.
One Year Limited Warranty
One (1) Year from the date of purchase, if any part or electronic component of the scooter is found upon examination to be defective in material and/or workmanship, it will be replaced at E-Wheels’ discretion.
The batteries are warranted by E-Wheels for 6 months after the purchase of the Unit.
Labor and service calls are NOT included: The purchaser is responsible for the delivery to the authorized repair facility. Satisfactory proof of purchase is always required for warranty service. Please contact the dealer/company from whom you purchased your E-Wheels product.
SHIPPING - DOMESTIC: Parts will be provided under warranty at no charge. All warranty items will be shipped via UPS Ground. Shipping fees will be at the expense of the purchaser.
ONE-YEAR WARRANTY EXCEPTIONS
MOTOR: In cases where there is an increase in the operational noise level, the warranty does not apply.
(An increase in operational noise level usually occurs due to excessive strain on the scooter).
SERVICE: Warranty service can be performed by E-Wheels or by an authorized service facility. Do not return faulty parts to E-Wheels without prior consent. A request for a Return Authorization is required prior to returning items. All transportation costs and shipping damage incurred while submitting units and/or parts for repair or replacement are the responsibility of the original purchaser.
WARRANTY EXCLUSIONS: This warranty is only given to the original purchaser of the Scooter.
This Warranty excludes:
Battery Charger: The charger carries a 30 day warranty.
Consumable items which may need replacing due to normal wear and tear (tires, tubes, belts, bulbs, upholstery and seating, throttle, brakes, motor brushes, fuses, plastic shrouds and footrest covers)
Damaged caused by: battery fluid spillage or leakage, abuse, misuse, accident, negligence, improper operation, excessive loading, maintenance, storage, commercial use, or use other than normal.
Used other than for the purpose of the purchaser’s mobility.
Repairs and/or modifications made to any part of the scooter without specific and prior consent from E-Wheels.
Labor, service calls, shipping (including warranty claims), and other charges incurred for repair of the product are not approved by E-Wheels unless authorized.
Batteries: Batteries carry a limited warranty which is subject to a stringent wear and tear clause. Any battery faults due to a defect in the original manufacture will normally become obvious within the first two months of use. Any gradual deterioration in performance after this period is normally associated with fair wear and tear, misuse or accidental damage and as such is not covered by the manufacturer’s warranty. There is no other express warranty.
Implied warranties, including those of merchantability and fitness for a particular purpose, are limited to one (1) year from the date of the original purchase and to the extent permitted by law. Any and all implied warranties are excluded. This is the exclusive remedy. Liabilities for consequential damages under any and all warranties are excluded
PRICE MATCH GUARANTEE
We work very hard to ensure that we offer the absolute best prices online. If you find another online store that offers a lower price than us within three months of your purchase date please let us know and we will refund your original payment for the difference. We want you to feel confident that you are getting the absolute best price for the product you are ordering. If you find that our own website has a lower price for the same item you have ordered within three months of your purchase date will refund the difference as well.
To request your partial refund simply e-mail us a link to the same product on our website, or on our competitors website within three months from the date of your order and we will process the credit accordingly.
Our 100% Price Guarantee has some limitations:
- You must purchase the item from our website before requesting your Price Match Guarantee
- Promotions such as rebates and buy one, get one free offers are not eligible
- The item must be in stock on the competitors website
- The competitor must be an online store, they may not have a retail location
- The website can not be a discounter or auction website (ie; eBay, overstock, etc..)
- The competitor must be an Authorized Retailer of the product in question
- The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax
- This Price Match Policy is not Applicable during the holiday season from November 15th - January 3rd.