Pfautec COMBO Bosch Mid-Drive 500Wh Electric Tricycle

The Combo brings a particularly relaxed riding experience into your life. The rear-shifted seating position and the high handlebars enables comfortable seating and is gentle to the knees. Equipped with 7-speed hub and coaster brake from Shimano for easy mounting and dismounting.

If you want a powerful and agile companion with lasting power and plenty of seat comfort, our Combo is the right choice. The rear-shifted seating position, high handlebars, and wide saddle with lower back support ensure plenty of comfort, even during longer tours. Equipped with a motor system by Bosch and a powerful 500Wh battery, you will consider our Combo as a reliable support in your everyday life and as a particularly comfortable vehicle concept that is intuitive and easy to use for everyone. The large rear basket also provides plenty of space for everything you need for an all-round relaxing trip.

Comfortable sitting and riding

The Combo is suitable for all those who like plenty of comfort. Due to the backward tilting seat tube and the high handlebars, the Combo is easy to ride even without physical effort and also makes it easy to get on and off the bike. If the saddle is optimally adjusted, you will land comfortably with your feet on the ground even when sitting.

SPECIFICIATION

• Bosch Active-Line-Plus motor system
• Purion display
• 500Wh battery
• Differential for optimal handling
• Double wall rims
• Battery-powered LED head and rear lights
• Color: Papyrus white
• 7-speed hub with coaster brake
• Anti-flat tires
• Keyed alike lock
• Frame is steel with anticorrosive powder coating
• Wheel size is 24"
• Payload of 264 lbs. and fits through standard doorways.
• 7 speed hub with coaster brake
• Rear shopping basket

SHIPPING

Order Confirmation:
We understand that getting your items quickly is important to you, so we make every effort to process your order as soon as possible.
As soon as you place your order, you will receive an order confirmation email.  This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via email. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

Order Shipment:
If your order is stock and we process the charges to your credit card, it will ship within five business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at info@urban-ebikes.com

Shipping Times:
We provide ground shipping  to the lower 48 states. Orders to AK & HI are shipped by AIR at additional cost.  You may contact as at info@urban-ebikes.com to obtain rates for those shipments.
Shipping to the lower 48 states usually takes between 3 to 5 business days but you should allow 3 to 10 business days depending on the carrier we use (FedEx, UPS and/or USPS) and delivery location.

Damages:
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.  If your item(s) do arrive damaged, please send photos to info@urban-ebikes.com and we will process an insurance claim on your behalf.

Cancellations & Refunds:
All orders canceled after 24 hours are subject to up to a 20% administration fee, whether or not your order has shipped. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.

RETURNS

If you wish to return an order to us, either in part or in its entirety; comprising any product we offer, and for any reason of your own accord; it must be returned to us freight/shipping prepaid. All returns will be subject to inspection. We are happy to accept only unused items, in their original packaging, returned no later than 30 days from the original purchase date. All returned products are subject to a 15% restocking fee and additional freight/shipping charges if the order is refused or marked undeliverable.

Exchanges: We would be happy to provide an exchange for an item, within a 30-day window from original date of purchase; at an equal or lesser value. Proof of original purchase is required.

Refunds: Please allow a minimum of 7 business days for a refund to reflect on your original method of payment.

DEFECTIVE MERCHANDISE: In the event of defective merchandise, we reserve the right to replace the item, contingent upon the warranty policy set forth by the brand. Please see our Warranty Policy for all warranty related terms and conditions.

DAMAGED GOODS: (Cycle Force Group dba NAC) must be notified of all claims for items damaged while in transit or during shipping within 2 days of receiving. Damage during transit must be noted, legibly, on the bill of lading or shipping documents. Save all freight bills of lading, packing lists, shipping cartons and packing materials until the damage claim and all related matter is resolved. The shipping carrier often requests to see the damages to the shipping materials, as well as the damaged merchandise, so we ask that you be prepared to provide us with photos that will be utilized to resolve your issue.

All return requests must be submitted in writing and sent to info@urban-ebikes.com  If your return is approved you will receive an email from us with return instructions.

Securely pack all the returned items in the original packaging and include any other paperwork requested in the return approval email.

We recommend taking a picture of the package and/or the item before shipping.

Ship the package.  We will either provide you a return shipping label or you will have to arrange the shipping yourself. You can use UPS or FedEx Ground if your order was delivered by one of these carriers. If your item is larger and was delivered with one of the LTL freight carriers you need to make sure the box is put on a pallet and schedule a pickup with an LTL freight carrier.

Please provide us with the tracking number.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will be automatically applied to the original method of payment within 10 business days.

What is PFIFF and P-Tec?

'PFAU-Tec' stands for quality 'made in Germany'. That means no compromises when it comes to safety. The proven, therapy suitable bicycles / special tricycles for children and adults are produced from the construction to the complete assembly all in-house. This is a clear economic commitment to our region: PFAU-Tec and PFIFF together in Germany and now in the USA.

WARRANTY

Cycle Force Group dba NAC warrants its bicycles to the original purchaser, to be free from defects in material and in workmanship as outlined in the following:

Limited Lifetime warranty on bicycle frame, as long as the bicycle is owned by the original purchaser excluding the following models:

-downhill, jumping, freestyle

-suspension related equipment (bushings, bearings, pivot pins, pivot tubes and bolts) including complete forks except as warranted by the original equipment manufacturer.

One-year limited warranty on all original parts, including handlebar, saddles, grips,

stems, pedals, and fork. A one-year limited warranty also includes all accessories,

in the event of manufacturing defects, and up to the discretion of the distributor.

The following items are included: apparel, locks, pumps, computers, bags, tools,

shoes,

6-month warranty on wearable items, including saddles, tires, tubes, grips, brake pads. What Cycle Force Group will do: In the event of a defective bicycle part, Cycle Force Group dba NAC will, at its option, repair or replace the defective bicycle part within warranty period, at no cost to you except for shipping and dealer charges if any.

PRICE MATCH GUARANTEE

We work very hard to ensure that we offer the absolute best prices online.  If you find another online store that offers a lower price than us within three months of your purchase date please let us know and we will refund your original payment for the difference.  We want you to feel confident that you are getting the absolute best price for the product you are ordering.  If you find that our own website has a lower price for the same item you have ordered within three months of your purchase date will refund the difference as well.

To request your partial refund simply e-mail us a link to the same product on our website, or on our competitors website within three months from the date of your order and we will process the credit accordingly.
Our 100% Price Guarantee has some limitations:
You must purchase the item from our website before requesting your Price Match Guarantee
Promotions such as rebates and buy one, get one free offers are not eligible
The item must be in stock on the competitors website
The competitor must be an online store, they may not have a retail location
The website can not be a discounter or auction website (ie; eBay, overstock, etc..)
The competitor must be an Authorized Retailer of the product in question
The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax
This Price Match Policy is not Applicable during the holiday season from November 15th - January 3rd.