Vive Mobility Compact Power Wheelchair - Foldable Long Range Transport Aid

EASILY NAVIGATE ANY SURFACE

The Vive Mobility compact power wheelchair safely and smoothly navigates over grass, gravel, pavement, carpeting and other hard surfaces

COMPACT FOLDING DESIGN

Folding in seconds, the compact motorized wheelchair is perfect for air travel, cruise ship travel and everyday outings

SIMPLE TO MANEUVER

Easy to operate, the power wheelchair utilizes a 360-degree joystick controller that includes speed controls, a safety horn and a convenient USB charging port

POWERFUL DUAL MOTORS

Powered by a rechargeable battery, the compact power wheelchair has a maximum speed of 4 mph and a driving range up to 12 miles per charge

DURABLE FRAME

Constructed with lightweight steel, the durable motorized wheelchair frame safely supports up to 220 pounds

COMFORTABLE CUSHIONED SEATING

Soft and breathable, the wheelchair seat is thickly padded and generously wide for optimal comfort and includes an adjustable safety belt

FEATURES

Compact electric wheelchair

Folds in seconds for easy travel and storage

Easy to operate with joystick speed controller

Wide, comfortable seat with adjustable footrests

Includes battery and charging cable

What’s Included:

Vive Mobility Power Wheelchair

Rechargeable battery

3-Pin charging cable

SPECIFICATION

• Top Speed: 4 mph
• Maximum Drive Range Per Charge: 12 miles
• Weight Capacity: 220 lbs.
• Total Weight: 95 lbs.
• Front Tires: 7.5"
• Rear Tires: 15.7"
• Maximum Speed: Up to 4 mph
• Turning Radius: 47”
• Length: 39.5"
• Width: 26”
• Height: 38”
• Dimensions when folded: 31” by 28.5” by 16.5”
• Seat-to-Ground Height Range: 20.5”
• Seat Dimensions: 16” by 18”
• Seat back height: 16.14”
• Seat Material: Dense foam base with a breathable cover
• Ground Clearance: 4"
• Total Weight: 95 lbs.
• Battery Requirements: 24V 10AH
• Maximum Range Per Charge: Up to 12 miles
• Battery Charger: On-board charger, 2A
• Motor: 24-volt/250W
• Maximum Weight Capacity: 220 lbs.

MANUAL

SHIPPING

Order Confirmation:
We understand that getting your items quickly is important to you, so we make every effort to process your order as soon as possible.
As soon as you place your order, you will receive an order confirmation email.  This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via email.  If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

Order Shipment:
If your order is stock and we process the charges to your credit card, it will ship within five business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at info@mobilityshoponline.com

Shipping Times:
We provide ground shipping  to the lower 48 states. Orders to AK & HI are shipped by AIR at additional cost.  You may contact us at info@mobilityshoponline.com to obtain rates for those shipments. 
Shipping to the lower 48 states usually takes between 3 to 5 business days but you should allow 3 to 10 business days depending on the carrier we use (FedEx, UPS and/or USPS) and delivery location.

Damages:
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.  If your item(s) do arrive damaged, please send photos to info@mobilityshoponline.com and we will process an insurance claim on your behalf.

Cancellations & Refunds:
All orders cancelled after 24 hours are subject to a $20 administration fee, whether or not your order has shipped.  If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.

RETURNS

Return Eligibility

• Purchase must have been made directly with Vive Health.    
• All returns must be made inside the product's warranty window.
• In the scenario of an issue with a product, a Vive Health product expert might require photos or videos for a refund request to be considered. 

Customers may be required to pay cost of return label + restocking fee*      

All purchases have a 15-day return window.

Customer is responsible for the return label, Vive Health can issue a label but the cost will be taken out of the reimbursement.

An item must first be returned and received before an exchange or refund is processed  

• If a return is not received by the carrier within 15 days after the request has been approved we will consider the item as not returned and a refund will not be processed, or we will have to charge for the cost of the replacement sent to the customer. 

A return must be authorized by our support team in order to be eligible for a return. Troubleshooting MUST be done before authorizing a return/exchange/replacement.       

Customers must report any issues with any product within the first 30 days of purchase. If any defects or damages at arrival are not reported within the first 30 days, the above warranties will not apply. 

Any products that may come into contact with bodily fluids are not able to be returned when opened due to health risks. Products include but are not limited to bathroom safety, braces, mattresses, pads, cushions. Any item that falls under one of these categories will be reviewed using a predetermined set of formal requests and documentations before having the potential to qualify as returnable. This policy is in place for the health and well being of our employees, thank you for understanding. 

Restocking fee    

Will be charged 30% restocking fee on any item returned (30% of return price)     

Once your return is verified, Vive Health will issue a credit to the customer account. It can take up to 3-5 business days for a credit to be reflected on the customer account or 4 weeks for your card to be credited by the issuer. Purchases made by check or money order will be issued a check within 30 days.

NOTE:   If your item was defective or damaged during shipping, please call us immediately at  (239) 323-0872   & we will arrange for the item to be replaced or repaired.

WARRANTY

Three year warranty on the frame from the date of purchase

One-year warranty on the dual motors and joystick controller from the date of purchase

Six month limited warranty on the battery from the date of purchase

FREQUENTLY ASKED QUESTIONS

Are the wheelchair footrests adjustable?

Yes, the wheelchair footrests can be adjusted by removing the bolts and sliding the telescoping tube to the desired length, then securing them in the new position by replacing the bolts and locking nut.

Does the Vive Mobility compact power wheelchair come assembled?

Yes! The Vive Mobility compact power wheelchair arrives partially assembled and requires you to follow a few simple steps before use.

Are the wheelchair tires solid?

The compact power wheelchair features solid, inflate-free tires on the front and large, pneumatic tires on the rear.

Can the universal joystick controller be placed on either armrest?

Yes! The joystick controller can be attached to either the left or right armrest.

Do I charge the battery onboard the wheelchair?

Yes, the Vive Mobility motorized wheelchair battery should only be charged via the charging port on the joystick controller with the included 3-pin charging cable.

How wide is the power wheelchair?

The power wheelchair is 26” at the widest point.

Can I use my electric wheelchair in the rain?

No, the electric wheelchair is not suitable for use in inclement weather.

Is the power wheelchair TSA approved?

Yes! The power wheelchair is TSA-approved and ideal for air travel, cruise ships and more.

What are the dimensions of the wheelchair when folded?

The power wheelchair measures 31” by 28.35” by 16.5” when folded for travel or storage.

How much does the power wheelchair weigh?

The power wheelchair weighs 95 pounds including the battery.

Can I drive my power wheelchair on gravel?

Yes, the electric wheelchair can safely maneuver over gravel driveways, paths and parking areas.

What is the compact electric wheelchair’s weight limit?

The compact electric wheelchair safely supports up to 220 pounds.

Does the electric wheelchair include a battery?

Yes! The Vive Mobility compact electric wheelchair includes a powerful battery and a 3-pin charging cable.