Vive Mobility Power Wheelchair - Foldable Long Range Transport Aid

SMOOTHLY NAVIGATE ANY SURFACE

Featuring powerful motors, front shock absorbers, and solid tires to easily navigate over grass, gravel, pavement, carpeting & other hard surfaces

SIMPLE FOLDING DESIGN

Folding in seconds, the power wheelchair is ideal for air travel, cruise ship travel and similar outings

EASY TO OPERATE

Repositionable, 360-degree joystick controller + includes battery charge indicator, horn, speed controls & USB charging port

POWERFUL DUAL MOTORS

Powered by a rechargeable battery, with a maximum speed of 3.7 mph and a driving distance up to 9.3 miles per charge

DURABLE FRAME

Constructed with lightweight aluminum, to safely support up to 260 pounds and includes adjustable footrest, armrests and seat back height

CUSHIONED SEATING

Generously padded with a dense foam, the 17.5” wide seat is covered with soft, breathable material for optimal comfort and includes an adjustable safety belt

FEATURES

Powerful, dual-motor wheelchair

Folds in seconds for traveling

Intuitive joystick with speed controls

Thick padded seat cushion with adjustable armrests

Includes battery and charging cable

What’s Included:

Vive Mobility Power Wheelchair

Rechargeable lithium battery

3-Pin charging cable

SPECIFICATION

• Top Speed: 3.70 mph
• Maximum Drive Range Per Charge: 9.3 miles
• Weight Capacity: 260 lbs.
• Total Weight: 59.5 lbs.
• Front Tires: 7.9"
• Rear Tires: 11.8"
• Maximum Speed: Up to 3.7 mph
• Turning Radius: 47.2’
• Length: 42.9"
• Width: 24.4”
• Height: 40.1”
• Dimensions when folded: 35” by 25” by 14”
• Seat-to-Ground Height Range: 19.7”
• Seat Dimensions: 17.25” by 17.5”
• Seat back height: 21.2”
• Seat Material: Dense foam base with a breathable cover
• Ground Clearance: 6"
• Total Weight: 67.8 lbs.
• Battery Requirements: 24V 10AH
• Maximum Range Per Charge: Up to 9.3 miles
• Battery Charger: On-board charger, 2A
• Motor: 24-volt/200W
• Maximum Weight Capacity: 260 lbs.

MANUAL

SHIPPING

Order Confirmation:
We understand that getting your items quickly is important to you, so we make every effort to process your order as soon as possible.
As soon as you place your order, you will receive an order confirmation email.  This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via email.  If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

Order Shipment:
If your order is stock and we process the charges to your credit card, it will ship within five business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at info@mobilityshoponline.com

Shipping Times:
We provide ground shipping  to the lower 48 states. Orders to AK & HI are shipped by AIR at additional cost.  You may contact us at info@mobilityshoponline.com to obtain rates for those shipments. 
Shipping to the lower 48 states usually takes between 3 to 5 business days but you should allow 3 to 10 business days depending on the carrier we use (FedEx, UPS and/or USPS) and delivery location.

Damages:
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.  If your item(s) do arrive damaged, please send photos to info@mobilityshoponline.com and we will process an insurance claim on your behalf.

Cancellations & Refunds:
All orders cancelled after 24 hours are subject to a $20 administration fee, whether or not your order has shipped.  If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.

RETURNS

Return Eligibility

• Purchase must have been made directly with Vive Health.    
• All returns must be made inside the product's warranty window.
• In the scenario of an issue with a product, a Vive Health product expert might require photos or videos for a refund request to be considered. 

Customers may be required to pay cost of return label + restocking fee*      

All purchases have a 15-day return window.

Customer is responsible for the return label, Vive Health can issue a label but the cost will be taken out of the reimbursement.

An item must first be returned and received before an exchange or refund is processed  

• If a return is not received by the carrier within 15 days after the request has been approved we will consider the item as not returned and a refund will not be processed, or we will have to charge for the cost of the replacement sent to the customer. 

A return must be authorized by our support team in order to be eligible for a return. Troubleshooting MUST be done before authorizing a return/exchange/replacement.       

Customers must report any issues with any product within the first 30 days of purchase. If any defects or damages at arrival are not reported within the first 30 days, the above warranties will not apply. 

Any products that may come into contact with bodily fluids are not able to be returned when opened due to health risks. Products include but are not limited to bathroom safety, braces, mattresses, pads, cushions. Any item that falls under one of these categories will be reviewed using a predetermined set of formal requests and documentations before having the potential to qualify as returnable. This policy is in place for the health and well being of our employees, thank you for understanding. 

Restocking fee    

Will be charged 30% restocking fee on any item returned (30% of return price)     

Once your return is verified, Vive Health will issue a credit to the customer account. It can take up to 3-5 business days for a credit to be reflected on the customer account or 4 weeks for your card to be credited by the issuer. Purchases made by check or money order will be issued a check within 30 days.

NOTE:   If your item was defective or damaged during shipping, please call us immediately at  (239) 323-0872   & we will arrange for the item to be replaced or repaired.

WARRANTY

Three year warranty on the frame from the date of purchase
One-year warranty on the dual motors and joystick controller from the date of purchase
Six month limited warranty on the lithium battery from the date of purchase

FREQUENTLY ASKED QUESTIONS

Does the power wheelchair have a neutral/manual mode in case the battery dies while we are out?

Yes! The power wheelchair can be placed in manual mode by turning the levels located behind each rear wheel. Do not operate the wheelchair in manual mode alone.

Is the footrest adjustable?

Yes, the footrest can be adjusted to rest in two positions by removing the bolts and reassembling in the new position.

Does the Vive Mobility power wheelchair come assembled?

Yes! The Vive Mobility power wheelchair is assembled and requires you to follow a few simple steps before use.

Are the tires solid?

Yes, the power wheelchair features solid, inflate-free tires.

Can the joystick controller be placed on either armrest?

Yes! The joystick controller can be attached to either the left or right armrest.

Do I charge the battery onboard the wheelchair?

Yes, the Vive Mobility power wheelchair battery should only be charged via the charging port on the joystick controller with the included 3-pin charging cable.

How wide is the Vive Mobility power wheelchair?

The Vive Mobility power wheelchair is 24.4” wide.

Can I use my power wheelchair in the rain?

No, the Vive Mobility power wheelchair is not suitable for use in inclement weather.

Is the motorized wheelchair TSA approved?

Yes! The Vive Mobility power wheelchair is TSA approved and ideal for air travel, cruise ships and more.

What are the dimensions of the wheelchair when folded?

The Vive Mobility power wheelchair measures 35” by 25” by 14” when folded for travel or storage.

How much does the power wheelchair weigh?

The Vive Mobility power wheelchair weighs 67.8 pounds including the battery.

Are the armrests adjustable?

Yes! The armrests are easily adjustable with the integrated tension levers.

Can I drive my power wheelchair on gravel?

Yes, the power wheelchair can safely maneuver over gravel driveways, paths and parking areas.

What is the wheelchair’s weight limit?

The Vive Mobility power wheelchair safely supports up to 260 pounds.

Does the power wheelchair include a battery?

Yes! The Vive Mobility wheelchair includes a battery and a 3-pin charging cable.