Wheelchair88 Phoenix Power Standing Wheelchair

Phoenix is the latest model of a power-standing wheelchair in the market. You can move in the standing position and recline 25 degrees for more comfort. It comes with full specifications including an adjustable headrest, H-shape harness for safety, and LED lights for night going out. 2 years international warranty.

Phoenix allows you to stand, sit, and move in a standing position and it also provides you the priceless 10 health benefits.

Why is Phoenix so worthy & valuable?

• This Phoenix power wheelchair enables the user to move in a standing position, stand and sit in steady and safe movement.
• 5-speed control with driving speed up to 8km/hr (5 miles/hr).
• Travels up to 30km (18.5 miles) with a full charge.
• Equipped with a Dynamic Shark Controller system for precise user control and sensors for safety.
• Automatically adjust to slow speed during non-sitting positions for safety.
• The backrest is reclinable 25 degrees to maximize comfort.
• Equipped with LED lights for night going out and signal warning purposes.
• Available in 14″, 16″, 18″ seat width with multiple adjustable parts, hence can suit different body sizes.
• Different types of straps for knee, calves, chest, and safety belt for safety and comfort.
• Optional thigh straps, ankle strap, H-shape harness are available upon request.
• Safety is always our No.1 priority while we designed the stylish structure. Only high-grade aircraft quality aluminum alloy is used to ensure durability and safety standards.

Other Important Features:

• The footrest angle is adjustable to stretch the calf muscles and tendons as the user stands up.
• Adjustable seat depth & footrest height to suit users with different height and leg length.
• 3-layers foam cushion and back support to ensure extra comfort.
• Rear spring suspension for extra comfort over rough terrains.
• Adjustable and removable headrest.

Remarks:

• Phoenix is an excellent power sit to stand power wheelchair plus 25-degree recline function.
• Some users may call it Phoenix 2 or Phoenix II, because this is the 2nd generation of Phoenix.
• Travel distance may vary depending on how many times the user stands up /down, slopes to pass through and user weight etc).
• If you are looking for a more functional power standing wheelchair, you may look into our Draco.

SPECIFICATION

Frame Material: Aircraft Quality Aluminum Alloy

Drive Type: Rear-wheel Drive

Seat Width: 14", 16", or 18"

Seat Depth: 18", 19", or 20"

Backrest Height: 18.7"

Open Size 14" (LxWxH): 38.5" x 21.5" x 40.5"

Open Size 16" (LxWxH): 38.5" x 23.5" x 40.5"

Open Size 18" (LxWxH): 38.5" x 25.5" x 40.5"

Footrest to Seat Length (Adjustable): 20" - 22"

Unit Weight - 14", 16", 18": 220.5 lbs, 225 lbs, 232 lbs

Slope Capability: 10˚

Curb Limitation: 2"

Ground Clearance: 2"

Motor: 320W

Battery (2): 12V36Ah

Range: 18.5 miles

Max Speed: 5 mph

Front Wheels: 9.5"

Rear (Drive) Wheel: 13"

Packaging Size - 14" & 16" (LxWxH): 40.5" x 25" x 30"

Packaging Size - 18" (LxWxH) : 40.5" x 27" x 30"

SHIPPING

Order Confirmation:

We understand that getting your items quickly is important to you, so we make every effort to process your order as soon as possible.

As soon as you place your order, you will receive an order confirmation email.  This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via email.  If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

Order Shipment:

If your order is in stock and we process the charges to your credit card, it will ship within five business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at info@mobilityshoponline.com

Shipping Times:

We provide ground shipping  to the lower 48 states. Orders to AK & HI are shipped by AIR at additional cost.  You may contact us at info@mobilityshoponline.com to obtain rates for those shipments. 

Shipping to the lower 48 states usually takes 3-4 days to ship it out and 4-5 days to reach your doorstep by DHL express air freight.

Damages:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.  If your item(s) do arrive damaged, please send photos to info@mobilityshoponline.com and we will process an insurance claim on your behalf.

Cancellations & Refunds:

All orders canceled after 24 hours are subject to a $20 administration fee, whether or not your order has shipped.  If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.

RETURNS

Return Policy:

• Return decision must be addressed within 7-10 days upon receiving the product.
• 15% restocking fee from product price (retail price)
• The initial delivery cost is non-refundable since we paid DHL for delivery to the customer's doorstep
• The return shipping cost is covered by the customer. They can ship the product back to our return warehouse locally (Brea, CA) which can help them save cost compared to returning back to Malaysia. Either they can choose to send by themselves using local service or we can provide the return label using our courier service. Shipping charges will be deducted from the refund if the customer has us facilitate return shipping.
• If any damages, scratches, or parts missing, we will charge accordingly
• Upon receiving the shipment to our warehouse and being checked by a technician, we will arrange for the refund
• The item must be in new condition – no damage, no scratches, etc. - with original packaging and all parts and accessories.
• You can expect a refund within 5-7 days of our receiving and completing an inspection on your returned product.
• Please note that no return will be accepted if used, without the original packaging or past the 7-day window of return request. 

WARRANTY

WARRANTY POLICY

We offer excellent after-sales services, and we are very proud that we have been a very responsible supplier to win the confidence of so many customers worldwide. This warranty policy covers our Power Wheelchairs, Standing Wheelchairs, Mobility Scooters, and Manual Mobility range.

Structure Frame (5years)

We don’t use low-quality material to make the frame, and the welding or joins are made of good workmanship. Many of our customers have been using our products for as long as 10 years. 

Motors, Controller Module, Charger (2 years)

We don’t repair these old electronic parts but will only send you NEW replacement parts. We will even pay for the shipping cost to your doorsteps within the warranty period. (We will need to withdraw the defective parts for study and improvement purposes).

Battery (1year)

You may find that all other companies will only warranty their batteries for 6 months maximum, but we offer you 1 year. As we use only Li-ion battery packs, they are meant for long-lasting, just like an iPad battery. To be frank, 95% of our customers have been using the same original battery for more than 4 years. We also found some customers have been using the same battery packs for 8 years.

Wear & Tear Parts (None)

These wear & tear parts are subject to the care and maintenance of the user; therefore, we are not able to warranty these. However, we charge a very reasonable price for them, so don’t worry.

Storage or Travel Bag

Armrest Pad (Please do not peel or scratch the pads during usage)

Cables (Please do not clamp the cables during folding or transport)

Nuts & Bolts (Please tighten the screws regularly when necessary)

Tires & Bearings (Please do not put your mobility equipment under the Sun)

Backrest & Seat Cushion (Please clean it regularly for hygiene purposes)

Transfer of Ownership

Should the original buyer transfer the ownership of that chair to others within the warranty period, they need to update the details of the new user to us to continue the warranty.

WARRANTY Disclaimer

The warranty only covers NON-DELIBERATE OR NON-ACCIDENTAL Damage. Damage caused by user negligence, accidental damages, intentional or not, are not covered under warranty. Products that have been subjected to negligence, abuse, improper storage or handling, improper operation, any modifications, misuse are not covered by the warranty. Any damage caused by improper usage or normal wear and tear is not covered, and you should not use the Warranty Claim. If you’re sure you need to file a warranty claim, kindly provide as much information as you can about the issue.

Should your product have a problem, don’t worry. Kindly provide us photos and videos to indicate the problem, which will help us identify the situation faster. If photos or videos are not provided, warranty parts will not be provided for free. Mutual understanding is always needed to be fair to both parties.

PRICE MATCH GUARANTEE

We work very hard to ensure that we offer the absolute best prices online.  If you find another online store that offers a lower price than us within three months of your purchase date please let us know and we will refund your original payment for the difference.  We want you to feel confident that you are getting the absolute best price for the product you are ordering.  If you find that our own website has a lower price for the same item you have ordered within three months of your purchase date will refund the difference as well.

To request your partial refund simply e-mail us a link to the same product on our website, or on our competitors website within three months from the date of your order and we will process the credit accordingly.

Our 100% Price Guarantee has some limitations:

You must purchase the item from our website before requesting your Price Match Guarantee

Promotions such as rebates and buy one, get one free offers are not eligible

The item must be in stock on the competitors website

The competitor must be an online store, they may not have a retail location

The website can not be a discounter or auction website (ie; eBay, overstock, etc..)

The competitor must be an Authorized Retailer of the product in question

The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax

This Price Match Policy is not Applicable during the holiday season from November 15th - January 3rd.