Shoprider Escape Mobility Scooter

The Escape scooter is designed for the user on the go. It has a 250 lb. weight capacity and has a quick-disconnect system for effortless disassembly. The unit disassembles into three parts, the heaviest weighing just 33 lb. The Escape maneuvers with ease and has an adjustable tiller for added comfort during operation. The Escape also comes standard with solid tires for a smoother ride and swivel seating system. The Escape also features a split battery pack design that makes it convenient for travel.

PRODUCT HIGHLIGHTS

250lb Weight Capacity

Heaviest Part Weighs 33lb

Dismantles into Three Parts

Swivel Seating

Curved Tiller

SPECIFICATION

Weight Capacity 250 lbs

Travel Range 8.8 miles

Maximum Speed 4 mph

Weight of Product 110 lbs

Heaviest Piece 33 lbs

Ground Clearance 1.50"

Suspension Yes

Turning Radius 46"

Seat Depths 16"

Seat Width 18"

Back Height 14"

Battery Charger 2A Offboard

Batteries 12V 14AH x 2

Manufacturer Shoprider

Basket Included Yes

Weight w/o Batts 100 lbs

Tire Type Solid

Rear Wheel Size 8" x 2"

Front Wheel Size 8" x 2"

Braking System Electric

Overall Height 36.4”

Overall Length 43.7”

Overall Width 21.3”

Armrest Options Yes

Max Incline 6

Battery Weight 10 lbs each

MANUAL

SHIPPING

Order Confirmation:

We understand that getting your items quickly is important to you, so we make every effort to process your order as soon as possible.

As soon as you place your order, you will receive an order confirmation email.  This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via email.  If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

Order Shipment:

If your order is stock and we process the charges to your credit card, it will ship within five business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at info@mobilityshoponline.com

Shipping Times:

We provide ground shipping  to the lower 48 states. Orders to AK & HI are shipped by AIR at additional cost.  You may contact us at info@mobilityshoponline.com to obtain rates for those shipments. 

Shipping to the lower 48 states usually takes between 3 to 5 business days but you should allow 3 to 10 business days depending on the carrier we use (FedEx, UPS and/or USPS) and delivery location.

Damages:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.  If your item(s) do arrive damaged, please send photos to info@mobilityshoponline.com and we will process an insurance claim on your behalf.

Cancellations & Refunds:

All orders canceled after 24 hours are subject to a $20 administration fee, whether or not your order has shipped.  If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.

RETURNS

In order to receive authorization to return a Power-chair and/or Scooter to Shoprider, the customer must adhere to the following: 

1. Return must be requested within 30 days by the customer.
2. Unit must be in the original box (or like packaging) and in brand new condition.
3. Customers must accept responsibility for all freight costs associated with the order, which includes both return freight and the outbound freight to the customer. 
4. Customers must agree to a 20% restocking fee. 

By instructing your customers of the proper packaging, it will avoid return shipping damages. Customers are liable for any additional damages exceeding the 20% restocking fee. 

Credit applied upon full inspection once received at Shoprider’s Torrance CA facility. 

1. Unit must be ready for pick up or shipped back within 15 days or the Return Merchandise Authorization approval will be voided.

WARRANTY

SHOPRIDER MOBILITY PRODUCTS - LIMITED WARRANTIES

Shoprider Mobility Products, Inc. ("distributor") warrants its electric scooters and power chairs ("products") against certain defects in materials and workmanship from the date of purchase, subject to certain conditions and exclusions, as defined below. Please take the time to read the following terms and conditions under which the Distributor agrees to provide repair services.

1. This warranty is valid and enforceable on products purchased in the United States from an authorized Shoprider provider.
2. This warranty is applicable only to the original purchaser of the product from an authorized Shoprider provider and shall not apply to any subsequent purchaser, assignee or other recipient of the products.
3. This warranty is for the replacement or repair, at the option of Shoprider, of defective parts only. This warranty does not cover any labor charges including but not limited to, charges incurred for installation of replacement parts, shipping and/or transportation charges to and from an authorized Shoprider provider, or additional fees, (including expedited shipping), which may be charged to the provider.
4. All warranty replacement parts are under warranty from the date of purchase of the original product and not from the date of part replacement. If a certified refurbished part is not available, Shoprider may determine, at its own discretion, to have the part replaced with a new part. To present a claim under this limited warranty, the customer shall deliver the product to an authorized Shoprider provider together with proof of purchase; i.e., sales receipt. This warranty does not cover pick-up, delivery or house calls.
5. The warranty covers the drive train ( including the transaxle, motor and brake) in the following way:

1. This warranty is valid and enforceable only on products purchased in the United States and from an Authorized Shoprider provider.
2. This warranty is applicable only to the customer as an original purchaser of the product from an Authorized Shoprider provider and shall not apply to any subsequent purchaser, assignee or other recipient of the scooter or power chair from the customer.
3. No provider or other similar person has any authority to make any warranties or representations concerning Shoprider Mobility Products, Inc. products, or to extend this warranty beyond the express terms contained within. Distributor assumes no responsibility for any warranties beyond the express terms contained in the warranty. Customer releases and holds distributor harmless from any claims stemming from any unauthorized representations.
4. This warranty shall be void if the Customer modifies the product in any respect including but not limited to the use of parts other than genuine Shoprider parts.
5. This warranty does not apply unless the Registration Card is signed, completed and returned within thirty days (30) from the date of purchase. Manufacturer reserves the right to dispose of the Registration Card once it is received.
6. Warranty exceptions:
7. Transaxle: In cases where there is an increase in the operational noise level the warranty will not apply.
8. Motor: If damage occurs to the commutator of the motor as a result of not replacing motor brushes after heavy wear to brushes. Motor brushes are wear items but will be warranted for one year.
9. Brake: Brake pads are a wear item and will be warranted for one year.
10. Maintenance: Annual maintenance schedule must be followed.
11. This warranty does not cover batteries or damage caused by battery leakage. Warranty is covered by the battery manufacturer. The battery charger is only covered for a period of one year from the date of purchase of the unit.
12. This warranty does not cover controllers. Warranty is covered by the controller manufacturer. Manufacturers can void the warranty due to user negligence or liquid damage.
13. This warranty does not cover plastic shrouding or covers, seat upholstery, arm pads or tires as these components are considered wear items.
14. All transportation costs and shipping damage incurred while submitting parts for repair or replacement are the responsibility of the original purchaser.
15. All transportation costs and shipping damage incurred while submitting parts for repair or replacement are the responsibility of the original purchaser.
16. Any implied warranty imposed by state consumer law is limited.
17. Customer represents and agrees that any claims which it may assert against Distributor shall be limited to those which may be asserted under the foregoing warranty.
18. This Agreement shall be governed and construed in accordance with the laws of the State of California. The Customer irrevocably consents that any legal action or proceeding arising out of or in any way connected with this Guaranty shall be instituted or brought by the Creditor or its agents in the courts of Los Angeles County, California; and the Guarantor irrevocably submits to the jurisdiction and venue of that court in any legal action or proceeding.
19. Distributor makes no warranty, either express or implied, including, but not limited to, any implied warranties of merchantability and fitness for a particular purpose. Distributor expressly disclaims all warranties.
20. Your exclusive remedy and Distributor¡¯s entire collective liability in contract, tort or otherwise, under this Agreement is the repair of the defective system or components in accordance with this Agreement. If Distributor is unable to make such repair, your exclusive remedy and Distributor¡¯s entire liability will be the payment of actual damages not to exceed the charge paid by you. Under no circumstances will the Distributor be liable to you or any other person for any damages, including, without limitation, any indirect, incidental, special, or consequential damages. This agreement gives you specific legal rights and you may have other rights that vary from state to state. Some states do not allow the exclusion or limitation of (i) incidental or consequential damages or (ii) implied warranties, so the above exclusions may not apply.
21. No provider of Distributor and no person other than an officer of Distributor may extend this warranty, nor may they modify it in any respect. No modification or extension is effective unless it is in writing and signed by the President or Vice-President of the Distributor.
22. Warranty registration https://shoprider.com/resources/warranty-registration

PRICE MATCH GUARANTEE

We work very hard to ensure that we offer the absolute best prices online.  If you find another online store that offers a lower price than us within three months of your purchase date please let us know and we will refund your original payment for the difference.  We want you to feel confident that you are getting the absolute best price for the product you are ordering.  If you find that our own website has a lower price for the same item you have ordered within three months of your purchase date will refund the difference as well.

To request your partial refund simply e-mail us a link to the same product on our website, or on our competitors website within three months from the date of your order and we will process the credit accordingly.

Our 100% Price Guarantee has some limitations:

You must purchase the item from our website before requesting your Price Match Guarantee

Promotions such as rebates and buy one, get one free offers are not eligible

The item must be in stock on the competitors website

The competitor must be an online store, they may not have a retail location

The website can not be a discounter or auction website (ie; eBay, overstock, etc..)

The competitor must be an Authorized Retailer of the product in question

The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax

This Price Match Policy is not Applicable during the holiday season from November 15th - January 3rd.